1. About This Policy
This Privacy Policy explains how Nasmat Al Aman Vacation Homes Rental L.L.C S.O.C (“we”, “us” or “our”) collects, uses, stores and shares personal information when you visit our website, contact us, or enquire about or book a holiday home in the United Arab Emirates.
It applies to information handled through our website and our booking and guest-services processes.
2. Information We May Collect
Depending on your interaction with us, we may collect:
- Name and contact details
- Booking dates, property and guest-count information
- Identity and verification details required for lawful guest registration or property access
- Payment status and transaction references (we do not intend to store full payment-card details)
- Communications and service requests
- Technical information such as IP address, device/browser data, website activity and cookie preferences
3. How We Use Information
We use information to:
- Respond to enquiries
- Make and administer reservations
- Verify guests and coordinate check-in/check-out
- Provide requested services
- Process or reconcile payments and refunds
- Maintain safety and prevent fraud
- Meet legal and regulatory obligations
- Improve our website and services
- Send service-related updates
We will use information for other purposes only where permitted by applicable law and, where required, with your consent.
4. Legal Basis and Consent
Where applicable UAE data-protection law requires a lawful basis, we rely on the basis relevant to the activity, which may include:
- Your consent
- Steps taken at your request before a contract
- Performance of a booking contract
- Compliance with a legal obligation
- Another basis permitted by law
You may withdraw consent where processing is based on consent. This does not affect processing already lawfully carried out.
5. Sharing Information
We may share relevant information with:
- Property owners or authorised managers
- Booking platforms and channel partners
- Payment processors
- Identity/guest-registration or access-service providers
- IT and website providers
- Professional advisers
- Competent authorities where required or legally permitted
We require service providers handling information for us to protect it and use it only for authorised purposes.
We do not sell personal information.
6. International Transfers
Some service providers or booking platforms may process information outside the UAE.
Where this occurs, we will take steps required by applicable law to ensure an appropriate level of protection or other valid transfer mechanism.
7. Retention and Security
We keep personal information only for as long as reasonably necessary for the purposes described above, including:
- Booking administration
- Legal recordkeeping
- Resolving disputes
- Enforcing agreements
Retention periods vary by information type and legal requirements.
We use reasonable organisational and technical safeguards, but no online transmission or storage system can be guaranteed completely secure.
8. Cookies and Analytics
Our website may use essential cookies and, if enabled, analytics or preference cookies to operate, understand and improve the site.
You can manage cookies through your browser and any cookie controls presented on our website.
Disabling some cookies may affect website functionality.
9. Your Rights and Choices
Subject to applicable law and any relevant exceptions, you may:
- Request access to your personal information
- Request correction of your personal information
- Ask about how your information is used
- Request deletion or restriction where available
- Object to certain processing
- Withdraw consent where consent is the basis
To make a request, contact us using the details below.
We may need to verify your identity before responding.
10. Children
Our services are intended to be arranged by adults.
Please do not submit a child’s personal information unless you are authorised to do so and it is needed for the booking or a legal guest-registration requirement.
11. Third-Party Websites
Our website may link to booking platforms, payment services or other third-party sites.
Their privacy practices are governed by their own policies. Please review those policies before submitting information.
12. Changes and Contact
We may update this policy from time to time and will publish the revised version on our website with an updated effective date.
For privacy questions or requests, contact:
Email: [Insert privacy contact email]
Phone: [Insert business phone]
Address: [Insert registered business address]
Effective Date: [Insert date]
Important: This is a general website policy template, not legal advice. Before publishing, complete the bracketed contact/date fields and have the terms checked against your actual booking practices, listing/platform terms and applicable UAE requirements.